Introduction
Apsara Communications ("we", "our", or "us") is an Internet Service Provider (ISP) based in Palasa Kasibugga, Srikakulam District, Andhra Pradesh, India. We are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or use our mobile application.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Full name, address, and contact details (phone number, email address)
- Government-issued identity documents (Aadhaar, PAN, Voter ID) for KYC verification as required by TRAI/DoT regulations
- Billing and payment information (bank account, UPI ID, or card details processed securely through payment gateways)
- Installation address and premises details
Technical Information
- IP address assigned to your connection
- Device information when using our mobile application (device model, OS version, unique device identifiers)
- Connection logs, bandwidth usage, and session data as required for network management
- App usage data for improving service quality
How We Use Your Information
- Service Delivery: To provision, manage, and support your broadband/fiber internet connection.
- Billing & Payments: To generate invoices, process payments, and send payment reminders.
- Customer Support: To respond to complaints, troubleshoot issues, and notify you about service outages.
- Regulatory Compliance: To comply with obligations under the Indian Telecom Regulatory Authority (TRAI), Department of Telecommunications (DoT), and applicable laws.
- Service Improvements: To analyse usage patterns and improve our network and application.
- Communications: To send you invoices, plan renewal reminders, and important service notifications via SMS, email, or push notifications.
Data Sharing & Disclosure
We do not sell your personal information. We may share your data with:
- Payment Gateways: CashFree Payments and other authorised payment processors to handle transactions securely.
- Infrastructure Partners: Data centres, network infrastructure providers, and cloud service providers necessary to deliver our services.
- Regulatory Authorities: Law enforcement, TRAI, DoT, or courts when required by law or legal process.
- Service Partners: Field technicians and local cable operators (LCOs) operating under our network for installation and support.
Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data in transit
- Secure storage of KYC documents
- Access controls restricting employee access to customer data on a need-to-know basis
- Regular security audits of our systems
Payment card and UPI information is handled exclusively by PCI-DSS compliant payment gateways and is never stored on our servers.
Data Retention
We retain your personal data for as long as you are a customer and for up to 3 years after account termination, or as required by applicable telecom and financial regulations. Connection logs may be retained for up to 1 year as mandated by DoT.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to regulatory retention requirements)
- Opt out of promotional communications at any time by contacting our support team
Mobile Application Permissions
Our mobile app ("Apsara Communications") may request the following permissions:
- Internet & Network State: Required to communicate with our servers and check connectivity.
- Bluetooth (Android 12+): Used to connect to Bluetooth thermal printers for bill printing at customer premises.
- Storage: To save downloaded invoices/receipts on your device.
- Notifications: To send you payment reminders and service alerts (optional, can be disabled).
We do not access your contacts, camera, microphone, or location unless explicitly stated and consented to.
Cookies & Analytics
Our website and app may use cookies and analytics tools to understand how users interact with our services. You can control cookie settings through your browser or device settings.
Third-Party Links
Our app or website may contain links to third-party payment pages or services. We are not responsible for the privacy practices of those third parties.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via SMS, email, or in-app notification. Continued use of our services after such notice constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Apsara Communications
Email: support@apsaracommunications.in
Phone: +91 91600 90770
Address: Opp. Sri Bhagavathi Theater, Nityananda Nagar, Kasibugga – 532222, Srikakulam District, Andhra Pradesh, India